Frequently asked questions
How long does delivery take?
Orders are processed within 1–2 business days after confirmation and delivered within 2–5 business days across Pakistan. Remote areas may take a little longer.
Can I return or exchange my order?
Yes within 1–2 days of delivery, provided at least 95% of the perfume remains in the bottle and all original packaging (box, cap) is intact. Damaged, defective, or incorrect items should be reported with your order number and photos within 1–2 days.
Is Cash on Delivery available?
Yes, COD is available on all orders across Pakistan.
How can I contact ZYLVIRA?
Email us at zylvira4@gmail.com or WhatsApp/call us at 0313 8298118. We're available Monday–Sunday, 9:00 AM – 11:00 PM, and respond within 24 hours.