Refund policy

At ZYLVIRA, we want every fragrance you receive to meet the standards of quality and care we promise. If you receive an item that is damaged, defective, incorrect, or you are genuinely dissatisfied with your purchase, you may request a return or exchange subject to the terms below.

1. Return & Exchange Period
Return or exchange requests must be submitted within 1–2 days of receiving your order. Requests made after this period may not be eligible for consideration.

2. Return & Exchange Eligibility
To qualify for a return or exchange:
- At least 95% of the perfume must remain in the bottle.
- The fragrance may only have been used for reasonable testing purposes.
- The perfume bottle, cap, box, and all original packaging must be returned in good condition.
- The product must not show signs of excessive use, damage, tampering, alteration, refilling, or misuse.
- A valid order number or proof of purchase must be provided.
- The product must have been purchased directly from ZYLVIRA or an authorized ZYLVIRA sales channel.
- All returned products will be inspected by our team before an exchange or refund is approved.

3. Damaged, Leaking or Incorrect Orders
Please inspect your parcel carefully as soon as it arrives. If you receive a damaged, leaking, defective, or incorrect product, please contact ZYLVIRA customer support within 1–2 days of delivery. To help us resolve the issue quickly, please provide: your order number, clear photographs of the parcel, clear photographs of the product, and a short video where necessary showing the issue. Once your claim has been reviewed and approved, ZYLVIRA will arrange an appropriate replacement or refund.

4. Fragrance Preference
We understand that fragrance is personal and that scent preferences can differ from one individual to another. A return based on personal fragrance preference or change of mind may only be considered if the product meets all of our return eligibility requirements, including the condition that at least 95% of the perfume remains unused. Please note that fragrance longevity, projection, and performance can vary depending on skin type, body chemistry, weather conditions, application method, and other individual factors. These natural variations are not considered product defects.

5. Return & Replacement Delivery Charges
For returns or exchanges due to personal preference, change of mind, or an incorrectly selected product, the customer will be responsible for applicable return and replacement delivery charges. Original shipping charges are generally non-refundable, except where the product was damaged, defective, or incorrectly delivered by ZYLVIRA. Please do not send any product back without contacting our customer support team first and receiving return instructions.

6. Refunds
Once we receive the returned product, it will be carefully inspected. If your return is approved, the refund will be processed within 3–5 working days. The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider. For Cash on Delivery (COD) orders, approved refunds may be issued through bank transfer, Easypaisa, JazzCash, or another available payment method. Customers must provide accurate payment details where required.

7. Exchanges
Approved exchanges are subject to product availability. If your requested replacement is unavailable, you may select another available product of equal value, or request an eligible refund. Any price difference and applicable delivery charges must be settled before the replacement product is dispatched.

8. Non-Returnable & Non-Exchangeable Items
A return or exchange will generally not be accepted if:
- More than 5% of the perfume has been used.
- The product or packaging has been damaged after delivery.
- The bottle has been opened, altered, refilled, or tampered with beyond reasonable testing.
- The return request is submitted after the 2-day return period.
- The product was purchased from an unauthorized seller.
- The item was clearly marked as final sale or non-returnable at the time of purchase.

9. Order Cancellation
Orders may be cancelled only before they are dispatched. Once an order has been handed over to the courier, cancellation is no longer possible. Any subsequent request will be handled according to the terms of this ZYLVIRA Return & Exchange Policy.

10. Policy & Approval
ZYLVIRA reserves the right to review every return and exchange request individually and may decline requests that do not meet the conditions outlined in this policy.

ZYLVIRA — Wear Your Confidence. Leave Your Signature.